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Cape Byron Imports (CBI) is the exclusive licensee for Maddog in Australia.


WARRANTY AND REPLACEMENT POLICY

CBI/Maddog offers a Lifetime Warranty for manufacturer defects on all its products from date of purchase by the customer subject to the following terms and conditions:
The product was purchased from an authorised CBI/Maddog dealer.
The item belongs to the original purchaser.
The fault was not caused by neglect, damage, accident or fair wear and tear.
The nature of the fault must always be identified on documentation accompanying goods.
Copies of proof of purchase such as a dated sales docket must accompany the returned goods otherwise CBI/Maddog will not be liable for any claim.
Items should be returned to place of purchase for return to CBI/Maddog. Any returns made direct by purchaser to CBI/Maddog must be accompanied by appropriate documentation.
If a purchaser insists on having an item repaired immediately by a CBI/Maddog dealer, CBI will not be liable for any service charges. Under these circumstances CBI/Maddog will supply parts at no charge if the appropriate documentation accompanies the returned faulty parts and the parts in question are determined to be faulty by CBI/Maddog.
If any CBI/Maddog dealer needs warranty item replacement prior to CBI/Maddog receiving the faulty item, the dealer will be invoiced and credited when the item is deemed to be a genuine warranty claim.
Where possible faulty stock will be repaired. If unrepairable the item will be replaced, credits will only be issued if replacement stock is unavailable.
All claims must be made within 14 days of receipt and are to be accompanied by documents to support and detail the claim.
 
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